Service terms

How these terms apply

These terms apply to work by That's It Greenwall under a written quote you have accepted. If the quote says something different, the quote applies.

Quotes and payment

Quotes are valid for the period written on the quote, usually one to two weeks. Payment is due as the quote sets out. GST is added at the rate that applies.

What you provide

• Safe access to the wall on agreed dates.
• A water point, a power point and a route for excess water, where the quote requires them.
• A wall fit to carry the frame and pots.

Waterproofing and structure

We check the wall on the site visit, but that isn't a structural or waterproofing survey. The owner is responsible for the structure and for existing waterproofing, unless the quote says we'll do that work.

Plants

We install healthy, well-rooted plants. After handover, plants live or die by their watering and care on site, which is the client's responsibility, following the care guidelines we give you. So we don't replace plants after handover, unless your quote says otherwise.

Warranty

Any warranty on the frame, pots or irrigation is the one written in your quote.

Annual maintenance contract

An AMC covers scheduled visits for cutting and pruning, pest control, fertiliser, a check of the irrigation system and a plant health audit, with transport and labour included. Before and after photos are sent after each visit.

Day-to-day watering stays with the client, following our guidelines.

The contract term, renewal and how to end it are written in your AMC.

Your rights

These terms add to your rights under consumer law. They don't limit them.